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We offer a 30-day return window on eligible items from the date of delivery. Products must be unused, in original condition, and returned in their original packaging. To start a return, contact us at support@adventuremotion.com or call (877) 834-4299. Return shipping costs may apply for non-defective items. Damaged or defective items are replaced at no cost to you.

Frequently Asked Questions

Do you offer financing?

Yes — we partner with Affirm so you can split your purchase into easy monthly payments with 0% APR options. Just select Affirm at checkout.

Are you an authorized dealer?

Yes. Adventure Motion is an authorized online dealer for all brands we carry. That means your manufacturer warranty is fully valid and protected.

Can you help me choose the right product?

Absolutely. Call us at (877) 834-4299 or email support@adventuremotion.com — our team specializes in outdoor gear and can match you to the right product.

What if my item arrives damaged?

Contact us within 48 hours of delivery at support@adventuremotion.com. We'll arrange a replacement at zero cost to you — no questions asked.

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Every Himiway e-bike comes with a battery, so this pack is bought either as a second battery that doubles your usable range on a long day, or as a replacement for a pack that has reached the end of its life. Variants are selected by bike model, and each one lists the voltage, capacity and weight of the pack that suits it, covering the D3 and Cruiser, D5 and Zebra, D5 Pro, D5 2.0, D7 and Cobra, A3, A7 and A7 Pro, B3, C1, C3, C5 Sport and C5 Ultra, Big Dog, Escape and Escape Pro, Rambler and the Rhino.

Most of the range runs a 48V pack, with capacity depending on the model: 20Ah on the D5, Zebra, D5 Pro, D7, Cobra, Big Dog, C3 and the C5 Sport and C5 Ultra; 17.5Ah on the D3 and Cruiser and on the Escape Pro; 15Ah on the A3, B3, Rambler, Rhino and the A7, A7 Pro and D5 2.0; and 14Ah on the Escape. The C1 is the outlier, running a compact 36V 10Ah pack that weighs 4.2 lb. Pack weights across the rest of the range run from roughly 8.4 lb up to 12.3 lb, so it is worth checking the figure for your model if you plan to carry a spare in a pannier.

Two fitment points are worth knowing before you order. The Escape and the Escape Pro take different packs and theirs are not interchangeable, with the Escape Pro pack specifically noted as incompatible with the Escape. The Rhino packs, in both Midnight and Grey, are listed as supplied with the battery cover kit. Whichever pack you choose, charge it with the charger matched to that battery's voltage.

Compatibility and Capacity

  • A7, A7 Pro, D5 2.0, D5 2.0 20": 48V 15Ah (8.4 lb) or 48V 20Ah (10.8 lb)
  • D5, D5 ST, Zebra, Zebra ST: 48V 20Ah (11.9 lb)
  • D5 Pro, D5 Pro ST: 48V 20Ah (11.9 lb)
  • D3, D3 ST, Cruiser, Cruiser ST: 48V 17.5Ah (11.4 lb) or 48V 15Ah (11.0 lb)
  • D7, D7 Pro, Cobra, Cobra Pro: 48V 20Ah (11.9 lb)
  • C1: 36V 10Ah (4.2 lb)
  • C3: 48V 20Ah (9.9 lb)
  • C5 Sport, C5 Ultra: 48V 20Ah (11.0 lb)
  • A3 and B3: 48V 15Ah (11.2 lb)
  • Big Dog: 48V 20Ah (11.9 lb)
  • Escape: 48V 14Ah (10.1 lb)
  • Escape Pro: 48V 17.5Ah (12.3 lb) - not compatible with the Escape
  • Rhino (Midnight and Grey): 48V 15Ah (9.0 lb), supplied with the battery cover kit
  • Rambler: 48V 15Ah (11.5 lb)

General

  • System voltage: 48V across the range, except the C1 at 36V
  • Capacity range: 10Ah to 20Ah depending on model
  • Weight range: 4.2 lb (C1) to 12.3 lb (Escape Pro)
  • Charging: Use the charger matched to the pack's voltage

  • Doubles usable range when carried as a second pack on long rides
  • Model-specific variants with voltage, capacity and weight listed for each
  • 48V packs from 14Ah up to 20Ah across most of the range
  • Compact 36V 10Ah pack for the C1, at just 4.2 lb
  • Lightest 48V option is the 15Ah pack at 8.4 lb for the A7 and D5 2.0 platform
  • Rhino packs supplied together with the battery cover kit
  • Works equally as a straight replacement for an ageing original pack

This part is covered against defects in materials and workmanship on arrival. Himiway does not publish a separate warranty term for replacement parts bought on their own, so contact Adventure Motion support with your order number and photos if something arrives faulty or fails early, and we will confirm coverage and handle the claim.

Wear items such as tires, inner tubes, brake pads and brake rotors are consumables and are not covered beyond transit damage. Damage from crashes, incorrect fitting, modification or use outside the part's rated limits is also excluded.

Which battery fits my bike?
Choose the variant that names your model. each variant lists the voltage, capacity and weight of the pack for that bike, so you can confirm it against the battery you already have.
What voltage are these packs?
Most of the range runs 48v. the c1 is the exception at 36v with a 10ah pack. capacities run from 14ah to 20ah on the 48v models, depending on the bike.
Will an escape battery fit an escape pro?
No. the escape takes a 48v 14ah pack and the escape pro takes a 48v 17.5ah pack, and the escape pro pack is specifically listed as not compatible with the escape. order the one that names your exact model.
Does the rhino battery include anything else?
Both the midnight and grey rhino packs are listed as supplied with the battery cover kit.
Can i use my existing charger with this pack?
Only if the charger matches the pack's voltage. a charger has to suit the battery it feeds, so if you are moving between a 36v and a 48v model, or are unsure, check the voltage on both before charging.
How much does a spare pack weigh?
It depends on the model. the c1 pack is the lightest at 4.2 lb, the lightest 48v pack is 8.4 lb, and the heaviest listed is the escape pro pack at 12.3 lb.

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