Shipping policy

Last Update: July 21, 2026 

Introduction

At Adventure Motion (“we,” “us,” or “our”), we are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines how orders placed through our website, https://adventuremotion.com, are processed, shipped, and delivered.

Shipping Destinations

Countries We Ship To:

  • United States

Shipping Costs

Domestic Shipping (United States):

  • Free Standard Shipping: We offer free standard shipping on all orders within the United States. 

No Hidden Fees:
All applicable shipping charges, if any, are clearly shown during checkout. We do not charge hidden or unexpected shipping fees.

Order Processing Time

Processing Time:
Orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

Order Cut-Off Time:
5:00 PM ET (Monday - Friday) Eastern Time

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Type Estimated Delivery
Standard Shipping 5–10 business days
Freight / Large Items 7–14 business days

 

Delivery estimates begin from the date of shipment, not the date of order. Timeframes are estimates and not guarantees. Delays may occur due to carrier conditions, weather, or other factors outside our control.

Shipping Methods and Carriers

Domestic Carriers:

  • USPS

  • UPS

  • FedEx

LTL Freight Carriers (for large or bulk items):

  • FedEx Freight

  • Old Dominion

  • XPO Logistics

Order Tracking

Tracking Information Includes:

  • Tracking number

  • Carrier name

  • Direct tracking link

How to Track Your Order:

Assistance:
If you need help tracking your order, please contact our Customer Service team.

Delivery Issues

Delayed or Lost Packages

Delayed Deliveries:
If your order has not arrived within the estimated delivery window, please contact us at:

  • Email: support@adventuremotion.com

  • Phone: (877) 834-4299

Lost Packages:
If tracking shows delivery but you have not received your package:

  • Confirm the shipping address provided

  • Check with neighbors or building management

  • Contact us for further assistance

Damaged Packages

Reporting Damage:
If your package arrives damaged:

  • Take clear photos of the packaging and damaged items

  • Contact us within 5 days of delivery at support@adventuremotion.com

Resolution:
We will evaluate the claim and arrange a replacement or refund, as appropriate.

Missing Items

Reporting Missing Items:
If items are missing from your order, please contact us within 5 days of delivery and include your order number and details of the missing item(s).

Resolution:
We will promptly investigate and resolve the issue by shipping the missing item(s) or issuing a refund where applicable.

Incorrect Address

Address Accuracy:
Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.

Returned Packages:
If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

Contact Information

For shipping-related questions or assistance, contact us at:

Adventure Motion
Email: support@adventuremotion.com
Phone: (877) 834-4299

Customer Service Hours:
Monday–Saturday: 8:00 AM to 7:00 PM ET
Sunday: 9:00 AM to 6:00 PM ET

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting to our website. We encourage customers to review this policy regularly.

Thank you for shopping with Adventure Motion. We appreciate your business and are committed to delivering professional-grade service and reliability.