Refund policy

Last Updated: July 21, 2026 

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Adventure Motion website, located at https://adventuremotion.com (the “Website”).

By placing an order on our Website, you agree to the terms outlined in this policy.

Contact Information

For questions regarding returns, refunds, or exchanges, please contact our Customer Service team:

Adventure Motion

Customer Service Hours:
Monday–Saturday: 8:00 AM to 7:00 PM ET
Sunday: 9:00 AM to 6:00 PM ET

Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions outlined below.

Conditions for Return

To be eligible for a return:

  • Unused and Undamaged: Items must be unused and in the same condition as received, unless the item was received defective or damaged.

  • Original Packaging: Items should be returned in original packaging when available. Original packaging is not required for defective or damaged items.

  • Proof of Purchase: A valid receipt or order confirmation is required.

Restocking Fee

Change-of-mind returns — including but not limited to: no longer wanting the item, ordered the wrong size or model, or found a better price elsewhere — are subject to a 25% restocking fee calculated on the original purchase price of the item. This fee is deducted from your refund at the time of processing.

Return Process

Initiating a Return

To initiate a return:

  1. Contact Customer Service within 30 days of delivery by emailing support@adventuremotion.com or calling (877) 834-4299.

  2. Provide your order number and reason for return.

  3. If approved, we will send return instructions and, if applicable, a Return Merchandise Authorization (RMA).

Preparing Your Return

  • Securely package the item in its original packaging.

  • Include all accessories, manuals, and any promotional items received.

  • Include any documentation provided with your return authorization.

Shipping the Return

For change-of-mind returns, customers are responsible for purchasing their own return shipping label using a trackable carrier.
For defective, damaged, or incorrect items, Adventure Motion will email you a prepaid return label once your return is approved. Do not ship any item back without first receiving an approved return authorization and shipping instructions.

Return Shipping Costs

  • Change-of-mind returns: Customers are responsible for return shipping costs.

  • Defective, damaged, or incorrect items: Return shipping costs are covered by Adventure Motion.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

  • Before Shipment: Orders may be canceled for a full refund if not yet shipped.

  • After Shipment: The order must be returned in accordance with this policy.

  • Freight Order Cancellations (Large Equipment): If you wish to cancel a large equipment order before it ships, contact us immediately at support@adventuremotion.com or (877) 834-4299. Orders cancelled before shipment receive a full refund within 5–7 business days.

Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Perishable goods

  • Intimate or sanitary goods (unless unopened and unused)

  • Gift cards

  • Downloadable or digital products

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds are processed within 14 business days of inspection and approval
  • Refunds are issued to the original payment method used at checkout
  • Original outbound shipping charges are non-refundable unless the return is due to our error
  • If applicable, the 25% restocking fee will be deducted from the refund total before processing
  • If an item is returned in a condition that does not meet the eligibility requirements above, the refund may be partially reduced or denied entirely

Exchanges

  • Exchanges are offered only for defective, damaged, or incorrect items.

  • To request an exchange, contact support@adventuremotion.com.

  • Exchange shipping costs are covered by Adventure Motion.

Damaged or Defective Items

  • Notification: Defective or damaged items must be reported within 30 days of delivery.

  • Documentation: Photos or videos showing the issue are required before a return is approved.

  • Resolution: We will issue a replacement or full refund, including return shipping costs covered by Adventure Motion.

Manufacturer Warranties

Many products sold by Adventure Motion are covered by the respective manufacturer's warranty. Warranty terms, duration, and claim procedures vary by brand. Please refer to the documentation included with your product or contact us and we will direct you to the appropriate manufacturer support channel.

Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable U.S. consumer protection laws.

Questions and Support

For additional information:

  • Contact Customer Service at support@adventuremotion.com or (877) 834-4299

Adventure Motion