Frequently Asked Questions (FAQs)

Store Name: Adventure Motion Operated by: VC Supply LLC

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How long does shipping take?

Orders are typically processed within 1–3 business days of payment confirmation. Once shipped, standard delivery takes 5–10 business days for most items. Large or freight-class items (such as e-bikes and battery systems) may take 7–14 business days.

Delivery timeframes are estimates and are not guaranteed. If a product has a longer lead time, this will be noted on the product page. Once your order ships, you will receive a tracking number via email.

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What payment methods do you accept?

We accept the following payment methods:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
• Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal

All transactions are processed through secure, encrypted checkout.

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What is your return policy?

We offer a 30-day return window from the date of delivery. To be eligible, items must be unused, unassembled, and returned in their original packaging with all included components. Proof of purchase is required.

Please contact us before sending any item back. Unauthorized returns will not be accepted. For full details, refer to our Return & Refund Policy.

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How do I start a return?

Contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA). Do not ship items back without prior approval.

📩 support@adventuremotion.com 📞 +1 (877) 834-4299

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When will I receive my refund?

Once your returned item is received and inspected, refunds are processed within 5–10 business days to the original payment method. You will be notified by email once your refund has been approved and issued.

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Can I cancel my order?

You may cancel your order within 24 hours of purchase, provided it has not yet been processed or shipped. Contact us immediately with your order number to request a cancellation.

If your order has already shipped, we are unable to cancel it. You may return the item in accordance with our Return & Refund Policy once it is delivered. Please do not refuse delivery, as this may result in return shipping costs being deducted from your refund.

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Do your products come with a warranty?

Many products sold by Adventure Motion are covered by the respective manufacturer's warranty. Warranty terms, duration, and claim procedures vary by brand. Please refer to the documentation included with your product or contact us and we will help connect you with the appropriate manufacturer support channel.

Adventure Motion, operated by VC Supply LLC, is an independent reseller and does not issue manufacturer warranties on behalf of any brand.

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How do I track my order?

Once your order ships, you will receive a tracking number via email. You can also track your order anytime at adventuremotion.com/apps/track123.

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How can I contact you?

📩 support@adventuremotion.com

📞 +1 (877) 834-4299

📍 407 Lincoln Rd, Suite 8N-407, Miami Beach, FL 33139

Business Hours: Monday – Saturday: 8:00 AM – 7:00 PM CST Sunday: 9:00 AM – 6:00 PM CST

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Who operates Adventure Motion?

Adventure Motion is the trade name of VC Supply LLC, a registered business based in Miami Beach, Florida. We are an independent online retailer and are not affiliated with the manufacturers of the products we carry unless explicitly stated.