Return and Refund Policy

1. Overview

This Return and Refund Policy applies to all purchases made through Adventure Motion (adventuremotion.com).
We aim to provide a fair, transparent, and customer-friendly return process.

2. Contact Information

If you need support with a return or refund, please contact us:

• Email: support@adventuremotion.com

• Phone: +1 224 426 9939

• Hours: Monday–Friday, 9 AM–5 PM CET

3. Return Eligibility

We accept returns on most products within 30 days of delivery.

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging

• All accessories, manuals, and included items must be returned

• Proof of purchase is required

Some brands may have specific return restrictions; we will inform you when applicable.

4. How to Start a Return

1. Contact us at support@adventuremotion.com or +1 224 426 9939.

2. Provide your order number and the reason for the return.

3. We will provide:

   • A Return Merchandise Authorization (RMA), if required

   • A prepaid return shipping label (unless noted otherwise)

After receiving your return label, please ship the item back within 7 days.

5. Return Shipping Costs

Adventure Motion covers return shipping costs for:

• Defective or damaged items

• Incorrect items received

• Items lost in transit

• Exchanges

For change-of-mind returns, the customer may be responsible for return shipping depending on the product manufacturer requirements (we will inform you during the return request).

6. Refund Details

6.1 Change-of-Mind Returns

• Must be requested within 30 days

• Item must be unused and in original condition

• A restocking fee of up to 25% may apply depending on brand/manufacturer policies

• Refunds are issued to the original payment method

6.2 Defective, Damaged, or Incorrect Products

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours

• Provide photos or videos of the issue

• We will replace the item or issue a full refund

• No restocking fee applies

6.3 Item Never Arrived

If an order is lost:

• We will file a carrier investigation

• Once confirmed lost, you may choose a replacement or a full refund

7. Non-Returnable Items

The following items cannot be returned unless defective:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary goods

• Gift cards

• Downloadable software

8. Refund Processing

Refunds are processed after the returned item is received and inspected.

• Processing time: up to 14 days

• Refund method: original payment method

9. Exchanges

We replace defective, damaged, or incorrect items at no cost to you.
To request an exchange, contact our support team.

10. Legal Rights

This policy does not limit any consumer rights protected under applicable law.

11. Questions and Support

For more information, please:

• Visit our FAQ Page

• Contact our Customer Service team:

• Email: support@adventuremotion.com

• Phone: +1 224 426 9939

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Adventure Motion

Phone: +1 224 426 9939