Shipping Policy

1. Introduction

At Adventure Motion (“we,” “us,” “our”), we aim to provide a clear and transparent shipping experience.
This Shipping Policy applies to all purchases made on adventuremotion.com.

2. Shipping Destinations

We currently ship to:

• United States (Continental U.S. only)
  Note: Some rural or remote locations may have extended delivery times.

3. Shipping Costs

All shipping costs are calculated and displayed at checkout.
There are no hidden fees.

Many of our products include free shipping; if shipping charges apply, they will be shown before checkout.

4. Order Processing Time

• Processing Time: 1–2 business days

• Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day

• Weekends & Holidays: Orders placed on weekends or holidays are processed the next business day

Some large or freight-shipped items may require an additional 1–3 days for processing depending on manufacturer or warehouse location.

5. Estimated Delivery Times

• Standard Shipping: 3–5 business days

• Freight / Oversized Items: 5–10 business days depending on carrier and destination

Important:
Shipping times are estimates, not guarantees, and may vary due to:

• Weather conditions

• Carrier delays

• High-volume periods

• Manufacturer warehouse delays

6. Shipping Methods and Carriers

We partner with trusted carriers:

Standard Carriers:

• USPS

• UPS

• FedEx

Freight Carriers:

• FedEx Freight

• Old Dominion

• XPO Logistics

• Estes Express

• And others

Tracking Information:
You will receive a tracking number via email once your order ships.

Insurance:
All shipments are insured against loss or damage.

7. Freight Delivery Information (Important for Large Items)

Some items (e.g., kayaks, generators, large tents) ship via LTL freight.

Freight delivery includes:

• Curbside or driveway delivery only

• The carrier will contact you to schedule a delivery window

• A signature may be required

If you need liftgate service or special accommodations, contact us before delivery. Additional fees may apply depending on carrier policies.

8. Order Tracking

You will receive:

• Tracking number

• Carrier name

• Link to track your shipment

If you need assistance, contact our customer service team.

9. Delivery Issues

9.1 Delayed or Lost Packages

If your package is delayed or lost:

1. Verify your shipping address

2. Check with neighbors or building management

3. Contact us at support@adventuremotion.com or +1 224 426 9939

We will open a claim with the carrier and provide a replacement or refund if the item is confirmed lost.

9.2 Damaged Packages

If your package arrives damaged:

• Take photos of the package and the item

• Contact us within 7 days

• Email: support@adventuremotion.com

We will arrange a replacement or refund based on the situation.

10. Missing Items

If an item is missing from your order:

• Contact us within 7 days of delivery

• Provide your order number and item details

We will correct the issue by shipping the missing item or issuing a refund.

11. Return and Refund Information

Adventure Motion accepts returns within 30 days of delivery.

• Items must be unused and in original packaging

• Return shipping is free (covered by Adventure Motion) for eligible items

• Refunds are processed within 14 days of receiving the returned product

For full details, see our Return & Refund Policy.

12. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address:

• We will contact you to reship the package

• Additional shipping charges may apply

13. Contact Us

If you have questions about your shipment:

• Email: support@adventuremotion.com

• Phone: +1 224 426 9939

• Hours: Monday–Friday, 9 AM–5 PM EST

14. Policy Updates

We may update this policy as needed. Any changes will be posted on this page.